Something not working, or a receipt read wrong? Email support@deepfai.com and a human will get back to you, usually within two business days.
📧 Email support
support@deepfai.com
Include your device, OS version and what you expected to happen.
🔐 Privacy requests
Access, export or deletion requests go to the same address. See the Privacy Policy.
Common questions
A receipt was read incorrectly. What do I do?
Open the receipt and tap Edit. Every field the AI produced — merchant, date, category, subtotal, tax, tip, total, payment method and each line item — is editable, and your correction is what gets saved and exported. Faded, crumpled or handwritten receipts are the usual culprits; a flatter, better-lit photo normally fixes it. If a scan fails outright, the receipt detail screen offers Try again or Enter manually.
How do I get my data out?
Two ways. On the Reports tab, pick a date range and tap Export CSV or Export PDF — the CSV imports into every mainstream accounting tool. For everything at once, use Settings → Export all data (CSV).
How do I cancel InvoScan Pro?
Subscriptions are billed by Apple and Google, so they are cancelled there, not in InvoScan.
- iPhone/iPad: Settings app → your name → Subscriptions → InvoScan → Cancel Subscription.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → InvoScan → Cancel.
Cancelling stops the next renewal. Pro stays active until the end of the period you already paid for. Deleting the app does not cancel a subscription.
I paid but the app still says I’m on the free tier.
Open the paywall and tap Restore purchases, making sure you are signed in to the same Apple ID or Google account that made the purchase. If it still does not unlock, email us with your store receipt and we will sort it out.
What counts against the 10 free scans?
Each new receipt you scan or import in a calendar month. Editing, exporting and viewing existing receipts are always free and unlimited, on any plan. The counter resets on the first of each month.
How do I delete my account?
In the app: Settings → Delete account, then type DELETE to confirm. This permanently removes your account, every receipt and every stored image, and cannot be undone — export anything you need first. You can also email us from your account address and we will do it for you. Full details, including exactly what is deleted and what is kept, are on the delete account page. Remember to cancel your subscription separately in the App Store or Google Play.
Where are my receipts stored?
On our own servers, in a private bucket that only your account can read, protected by row-level security. Receipt images are sent to Anthropic’s Claude API only at the moment of scanning, purely to read them, and are not used to train AI models. Full detail is in the Privacy Policy.
Does InvoScan work offline?
You can browse receipts you have already loaded, but scanning needs a connection because the extraction runs on our server.